Terms and Conditions

Published October 4, 2026 Changed October 29, 2026

The following are the terms and conditions you agree to when booking services through the Velebit Adventures website.

Service provider

Velebit Adventures, obrt za rekreacijske aktivnosti, vl. Tin Damjanović, Viškovo, Gornji Jugi 3

Cancellations and delays

Notification: The provider of the services must be notified about the cancellation by email or telephone.

Refund schedule: When the booked services are cancelled by the client, the client is entitled to a refund according to the following schedule.

For day tours

  • Cancellation up to 24 hours before arrival: 100% refund.
  • Cancellation 0-24 hours before arrival: 0% No refund.

Note: For the tour to take place, a minimum of 2 participants is required. Solo travelers are welcome to book, but if no additional participants join, the tour may be canceled. In such cases, guests will be given the option to reschedule for another available date or receive a full refund. We strive to accommodate all bookings and will do our best to ensure your adventure goes as planned.

For two-day tours

  • Cancellation up to 7 days before arrival: 100% refund.
  • Cancellation 0-7 days before arrival: 0% No refund.

Delay or non-arrival

  • In case of delay or non-arrival by the client at the agreed time, the service provider is not obliged to perform the confirmed service nor return the money.
  • Our tours and activities will commence as scheduled. Late arrivals cannot be accommodated, and no refunds or rescheduling will be provided. Please plan your journey to arrive on time.

If the customer decides to terminate or abandon the paid service at any time, the service provider is not obliged to return the money.

Provider cancellations: In case of cancellation by Velebit Adventures before arrival, we will notify the client as soon as possible. Clients can then accept a new schedule or receive a full refund for the service/trip. Itineraries are subject to change depending on weather conditions or other unpredictable events.

Insurance

No previous experience is required for the purchase of our services. Participants are solely responsible for being in adequate health and physical condition to participate in our services, and to have the necessary basic level of fitness corresponding to the reserved activity. Each activity has an indicated planned time of activity and rest time.

All clients participate at our services at their own risk.

Velebit Adventures provides basic insurance against third parties in the event of accidents or injuries during the execution of our services.

Clients are advised to have additional insurance in case of accidents or injuries.

Loss and damages

We are not responsible for customer’s lost or damaged items. Any loss or damage to Velebit Adventures property during the trip or rental will be charged to the customer in full amount.

Complaints

All complaints can be submitted to velebit.adventures.hike@gmail.com. The client will receive a written response within 15 working days.

Reservations and payment

  • Currency: All payments will be made in euro (EUR).
  • VAT: All prices include VAT.
  • Credit card charges: The amount charged to your credit card will be in euros (EUR). Depending on your card issuer or bank, there might be a currency conversion fee if your card is not denominated in euros. Please consult with your bank or card issuer for any applicable fees.